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Guidance on building better digital services in government
Melodee Mercer is the Public Affairs Officer for the VA Insurance Center. She can be reached at melodee.mercer@va.gov.
I work for the Department of Veterans Affairs in a national benefits office that oversees Veterans life Insurance programs. Our office has held a couple of successful Twitter Town Halls. They get a little smoother each time because we make a point of adjusting our style based on our lessons learned. After answering a question
Digital.gov
An official website of the U.S. General Services Administration
